8/13/2023 0 Comments Calibre auto body shop![]() They informed him that they would provide us with some information by Friday. Just to clarify, I'm not asking when my truck will be done with repair it has been three weeks, and I'm still just waiting to get an estimate.I called my contact at USAA on Tuesday,, to see if he would have better luck. Every time I call, no one knows anything about the progress on my truck. I check my Carwise link every day and have been calling the *********, ** location almost every day for three weeks to get an update. It is now, and I still don't have an estimate or any idea of what's going on with my truck. I sent my truck to Caliber the following Monday. Thats the absolute bare minimum this company can do to begin to right the incredible incompetence and unprofessional behavior exhibited by their employees Read More Id like to be contacted on the phone by a corporate customer care team member, have the $500 of batteries refunded, and the truck returned within two business days. ![]() Much of this delay has been unnecessary waiting as well as getting second opinions from shops after other shops have found calibers work to be faulty. Im very concerned Ill be receiving my truck back in unsafe condition to drive (as one center already returned it to me in unsafe condition knowing I would be driving it **** miles in a cross country move that same day.) beyond that, the 12 weeks is an unacceptably long time for not incredibly significant repairs to be made. Social media support keeps telling me to wait, and my emails arent being responded to. ![]() I reached out to that email 6 separate times and interfaces with their social media support. I have reached out to a corporate email address as requested by Caliber in response to a review I left. Despite this being an insurance job, I am $750 out of pocket so far and I believe the second shop is expecting me to pay $250 for a battery replacement even though the first center almost certainly is the cause of both batteries being drained. ![]() The truck has spent at least 6 of the 12 weeks sitting in parking lots of various repair shops waiting to be repaired. The second center discovered faulty repairs performed by the first and further damage the first center missed. The first center missed significant structural damage to my vehicle which they caught 5 weeks into the repair process. It has now been 12 weeks across two different centers and a total of at least 6 different shops. I was given a turnaround estimate of 2-4 weeks. This is a win for both parties.Took my truck here after I was hit by a distracted driver. As the largest collision repair company in the U.S., Caliber is building a solid footprint in the Charlotte market. Hawkins will be joining the Caliber Collision team as the director of Charlotte operations.ĭavid Roberts, managing director at Focus Bankers Automotive Group, said, “It was a pleasure working with Tommy and Brandon to help them find the best home for their business. We’ve done a lot over the past three years and we are looking forward to having even more opportunities to grow with Caliber.” Tommy Morgan, Brandon Hawkins and their team have consistently delivered unparalleled customer satisfaction and industry-leading operational consistency for more than seven decades.”īrandon Hawkins, general manager of B&R, added, “It’s exciting to take the next step for the B&R organization. “The B&R Body Shop facilities and management team are perfectly aligned with our purpose, vision and mission. “We are extremely excited to have the B&R Body Shop organization join forces with Caliber Collision as we continue to grow into the collision repair provider of choice in North and South Carolina,” said Caliber CEO Steve Grimshaw. Caliber Collision Centers announced it has acquired B&R Body Shop in North Carolina.ī&R Body Shop has served the metro Charlotte area for more than 75 years in North Carolina with six locations in and around the Charlotte area as well as a location in Rock Hills, S.C.
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